Agent FAQ's

A. You will be emailed your log in information. If you forget your password please call our office at 888.432.9393 or 713.621.9393 and we can reset it for you.

A. This is to pay for expenses we have associated with issuing policies in lieu of a rate increase.

A. This is a fee an Agency may charge an insured. We will bill it with the payment plan to the insured and pay your agency the fee on your commission statement at the end of the month. We will collect it on New Business and Renewals for your agency. You can put up to a maximum of $125 per policy.

A. Click on the Self Service then send me a copy of my policy declarations page.

A. Yes. Please complete the Direct Deposit form located at the top under the Agents tab on our website, RHPGA.com

A. Click on the yellow bell icon located on the top right (My Account) on Silvervine PTS. You can also use Forgot password if you have forgotten your password.

A.  Effective March 1, 2025 all claims must be filed directly with Southern Vanguard Insurance company on their site at www.svicins.com

A. Put the 701 in the House number field on location address. Then in the Street section put - 703 Main. Complete the city, and state then hit Verify. Choose Override to keep have the address shown as you want. It will now display as 701 - 703 Main on the app and dec page. As a reminder we only insured the entire building not part of a duplex.

A. Click on the Forms tab icon (double paper icon) at the top of the Summary Page.